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Terms and conditions

Services are provided by:

  • professional drivers
  • licensed tourist guides
  • When you receive your quotation, it is always clearly indicated what kind of service you pay for.

Professional drivers:They are professional chauffeurs fully licensed for the commercial transportation of people (NCC), they are reliable, informative and English-speaking.
They have a good knowledge of the areas, during the trip provide basic information about the history, the culture, the spirit of the region and relative sights.
During the tour they drive guests as close as possible to each town center; if necessary they provide maps and information for making guests enjoy the area at their own pace, but they don’t show around to guests.
They can point out the right restaurants or will simply ensure that guests get out of their trip whatever you are looking for, sights, landscapes, shopping etc.
Remember that your driver is not a tourist guide, the only professional allowed to explain (by law) in the historical city centers and inside a museum, church, etc.  If you are eager to know more about the area, feel free to upgrade your day trip by hiring a licensed local guide. 

Qualified tourist guides: by law they are the only subjects allowed to take people around the towns, enter in museum, churches, palaces and explain them to visitors.
The license is released after being tested on several topics like art history, archeology, economy and society, customs and traditions about the province for which they obtained the license.

What is included
Taxes, VAT, and when you benefit from transportation service, even eventual parking, tolls, fuel.

What is not included
Eventual entrance tickets, meals, wine and food tastings, tips (optional). If you wish to add other services such as lunch, wine tasting, guides, etc. etc. Invoicing and organization is by V&D Viaggi e Dintorni.

Booking conditions
After receiving the quotation of the tour, complete your booking by choosing your favorite payment option below in the document.
All reservations are subject to our confirmation, the service is considered CONFIRMED when you receive from CTTours the CONFIRMATION VOUCHER.
The itinerary can be changed due to force majeure events like strikes, floods, severe water acts, in general events that cannot be reasonably predictable.

Vehicles available:
A/C minivan for groups up to 8 people
For larger groups, please contact me for arranging a suitable transportation.

Insurance coverage
While traveling on board of one of our vehicles, every passenger is covered by an insurance policy, which in Italy is mandatory. In Italy, vehicles used for professional transport of people (NCC) are inspected every 12 months by the car register.
We warmly advise issuing an insurance policy to cover eventual medical expenses or loss of luggage.

Photographic and video rights
In further consideration for participating in the trip, travelers agree that CTTours, or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the Traveler. The Traveler agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to CTTours.

Privacy policy
CTTours informs you, that all data collected from clients by filling out the forms above are protected in conformity to the Italian Law 196/2003 concerning the protection of the personal data. According to the mentioned law, CTTours is liable of the safekeeping of client’s data in the person of his owner Umberto Cattani Viale xx Settembre 292, 54033 Carrara – Italy.

Payment conditions
Since our transportation services are highly customizable, rates are displayed only for the tourist guide services. 

Travel agencies are kindly required to pay fully in advance.

Payment methods

Pay entirely in advance with bank transfer (a commission could be charged) – With Paypal (a 5% commission will be charged).

Pay a deposit to secure your booking and balance by cash in Euro or credit card.
By paying the deposit you expressively accept the following cancellation policy.

Send your credit card data just as warranty, nothing will be charged on your card. Then balance at the end of the excursion/tourist guide service by cash in Euro.

  • type of card
  • complete name on the card
  • card number
  • exp date
  • CCV

You may send your credit card:

  • in separate emails
  • via fax to +39 585 37 95 24
  • via Skype at umberto.cattani
  • By sending the credit card data you expressively accept the following cancellation policy.

Cancellation and refund policy
The eventual cancellation has to be communicated by email and accepted by this company in the same way.
Arrived until 7 days before the booked service, nothing will be charged. In case of prepayment full refund of money to the client.
Arrived from 6 until 3 days before the booked service, 50% of the amount will be charged. In case of prepayment 50% refund of money to the client.
Arrived 1 or 2 days before the booked service, or “no show” 100% of the amount will be charged. In case of prepayment, nothing will be returned to the client.
In case of force majeure events like death, floods, or the ship doesn’t dock in the fixed port, the client will not be charged or fully refunded

Notes

Pre-reserved tickets are not refundable.
Our rain policy: CTTours may cancel a service in case of Orange/Red weather alert or in case of extremely serious weather events like floods, rainstorms, tornadoes, sea storms. If there is no possibility to switch the date, nothing will be charged.

If you need more information about payment methods or wish to receive a personal quotation, please click here

INFORMATION AND BOOKING

Contact us for designing an itinerary together or even just for asking advice. We will do our best to reply within 24 hours.