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Dear guest, thanks for choosing us, if you need only general information contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you wish to book an itinerary, or more detailed information, proceed as follows:

 

STEP 1 - Read carefully the Terms and Conditions section

STEP 2 - Choose your payment method

STEP 3 - Fill the form in the required fields for receiving your customized itinerary and quotation

 

STEP 1 - Terms and conditions

Services are provided by:
  • professional drivers
  • driver-guides
  • licensed tour guides
  • When you receive your quotation, is always clearly indicated what kind of service you pay for

Professional drivers: chauffeurs who own a commercial driving license (in Italy NCC), have full knowledge of the routes, basic English, and basic knowledges of the areas that are crossed during the trip.

Driver guides are professional chauffeurs fully licensed for the commercial transportation of people (NCC), they are reliable, informative and entertaining. He/she has a good knowledge of the areas and the whole country, during the trip provides relevant information about the history, the culture, the spirit of the region and relative sights. During the tour he/she drives guests as close as possible to each town center, if timing and conditions permit parking the vehicle, he/she escorts guests for a walk or attend them for ticket purchase. Otherwise he/she provides maps, timetables (if necessary) and information for making guests enjoy the area at their own pace.

He/she can point out the right restaurants or will simply ensure that guests get out of their trip whatever you are looking for, fun, culture, sights, landscapes, shopping etc.
Remember that he/she is not a tour guide, the only one allowed to explain (by the law) in the historical city centers and inside museum, churches, etc."

Qualified tours guides
: by the law, are the only subjects allowed to take people around the towns, enter in museum, churches, palaces and explain them to visitors.
The license is released after being tested on several topics like: art history, archeology, economy and society, customs and traditions about the province for which they obtained the license.

What is included
Taxes, VAT, and when you benefit of transportation service, even parking, tolls, fuel.

What is not included
Eventual ferry and train tickets, eventual entrance tickets, meals, wine and food tastings, tips (optional).

Booking conditions
After received the quotation of the tour, complete your booking by choosing your favorite payment option at step-2.
All reservations are subject to our confirmation, the service is considered CONFIRMED when you receive from us the CONFIRMATION VOUCHER.
The itinerary can be changed due to force majeure events like: strikes, floods, severe water acts, in general events that cannot reasonably predictable.

Vehicles available:
A/C minivan for groups up to 8 people
For larger groups other types of vehicles will be agreed.

Insurance coverage
While traveling on board of one of our vehicles, every passenger is covered by an insurance policy, whch in Italy is mandatory. In Italy, vehicles used for professional transport of people (NCC) are inspected every 12 months by the car register.
We warmly advise to take out insurance to cover eventual medical expenses or loss of luggage.

Privacy policy
Cinque Terre Tour informs you, that all data collected from clients by filling the forms above, are protected in conformity to the Italian Law 196/2003 concerning the protection of the personal data. According to the mentioned law CTTours is the responsible of the safe keeping of client's data in the person of his owner Umberto Cattani viale xx Settembre 292, 54033 Carrara - Italy.

Photographic and video rights
In further consideration for participating in the trip, Travellers agree that CTTours, or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the Traveler.
 The Traveler agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to CTTours.

STEP 2 - Payment conditions

Payment conditions
Since the majority of our services are fully customized, rates are displayed only for basic tour guide services. Please fill the form in STEP-3 section for receiving your tailored itinerary and quotation.

Note that taxes, fuel, tolls, parkings are always included in our rates.

Each extra hour beyond the fixed time will be charged at the rate of € 50,00/hour (day time) and € 70,00/hour (night time) for drivers and of € 40,00 for tourist guides services.

Travel agencies are kindly required to pay fully in advance.

Payment methods
Pay entirely in advance with bank transfer (a commission could be charged) - With Paypal (a 5% commission will be charged).

Pay a deposit to secure your booking and balance by cash in Euro. In case you balance by credit card (5% commission will be charged) at the end of the excursion.
By paying the deposit you expressively accept the following cancellation policy.

Send your credit card data just as warranty, nothing will be charged on your card. Then balance at the end of the excursion/tour guide service by cash in Euro. In case you balance by credit card (5% commission will be charged).

By sending the credit card data you expressively accept the following cancellation policy.
  • type of card
  • complete name on card
  • card number
  • exp date
  • CCV

You may send your credit card:
  • in separate emails
  • via fax to +39 585 37 95 24
  • via Skype at umberto.cattani

 
Cancellation and refund policy
Eventual cancellation has to be communicated by email and accepted by this company in the same way.
 
arrived until 7 days before the booked service, nothing will be charged. In case of pre-payment full refund of money to the client.
arrived from 6 until 3 days before the booked service, 50% of the amount will be charged. In case of pre-payment 50% refund of money to the client.
arrived 1 or 2 days before the booked service, or "no show" 100% of the amount will be charged. In case of pre-payment nothing will be returned to the client.

In case of events outside human control (Act of God), such as sudden natural disasters: fires, floods, earthquakes, tornadoes, OR the ship cancels the docking in a port, if possibile the excursions will be rescheduled or proposed an alternative destination. If none of these options work, the client will not be charged or will be fully refunded.
Our rain policy: Cinque Terre Tour may previously cancel the service in case of weather alert #2 given by the National Weather Service or for running extremely serious weather events like floods, rain storms, tornadoes, sea storms. If there is no possibility to switch the date, nothing will be charged.

Notes

Pre-reserved tickets are not refundable.

STEP 3 - Receive your personal quotation

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